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pjb
1 stars
cinderella does not accept license key at all


Hello,
I just purchased the single user license key for Cinderella 2.
I downloaded and installed Cinderella 2 with no problem. I have Windows XP.
When I tried to paste the lic' key into the 'enter key' dialog box, nothing happened, it would not paste from my clipboard. I tried several times (I also tested the clipboard by pasting the key into another document.... it is working properly).
I then typed the entire license key into the 'enter key box' and clicked OK.
This resulted in the message "valid license key not found . Pleas go back and enter the key"....I did this several times with the same result.
Could you tell me how to fix this please ?
Thanks.
pjb
 
on: Thu 22 of Jun, 2006 [22:04 UTC] reads: 121195

Posted messages

author message
dirkd
3 stars
Re: cinderella does not accept license key at all
on: Wed 05 of Jul, 2006 [12:53 UTC]
I have the same or a related problem. When I copy and paste my multi-user license-key, Cinderella answers that it doesn't find a valid license in my text. I copied the text from the license-email. I tried pasting with and without the four #-lines, all to no avail. I use Win2000 with an administrator-account.

author message
Aw: Re: cinderella does not accept license key at all
on: Wed 05 of Jul, 2006 [13:00 UTC]
Dirk,

here is an example license key; the one you received should contain the same lines. Some mail software, particularly Microsoft Outlook, seems to automatically remove line breaks and thus destroys the license key.

Please check whether your key misses or contains superfluous line breaks. If this still does not work for you, tell me by email to bugs@cinderella.de , and I will send you a file containing your key as attachment (then it will not be destroyed by the mail software).

Ulli

Example key:

#LICENSE INFORMATION VALID UNTIL 01.08.2006
#Sat Jul 01 11:11:05 CEST 2006
license.name=Evaluation License
license.code=MCwCFHQTRuW7TaBtPdM/A3EEiW39iJDhAhQCksVwosxB8YuMnDVIYnObaAZ9Dg\=\=
license.expires=1154383200000
license.address.3=Country
license.address.2=City
license.type=single
license.address.1=Street
license.email=bugs@cinderella.de
license.organization=Not for classroom use
license.orderID=none
~/np~



author message
dirkd
3 stars
Re: cinderella does not accept license key at all
on: Wed 05 of Jul, 2006 [12:48 UTC]
> Hello,
> I just purchased the single user license key for Cinderella 2.
> I downloaded and installed Cinderella 2 with no problem. I have Windows XP.
> When I tried to paste the lic' key into the 'enter key' dialog box, nothing happened, it would not paste from my clipboard. I tried several times (I also tested the clipboard by pasting the key into another document.... it is working properly).
> I then typed the entire license key into the 'enter key box' and clicked OK.
> This resulted in the message "valid license key not found . Pleas go back and enter the key"....I did this several times with the same result.
> Could you tell me how to fix this please ?
> Thanks.
> pjb

author message
Aw: cinderella does not accept license key at all
on: Fri 23 of Jun, 2006 [08:37 UTC]
pjb,

there seems to be a problem with using the context menu item "Paste" on Windows. It should work using the keyboard shortcut "Ctrl-V".

I will look into this and check whether we can work around the bug to make it easier to enter the license.

Ulli



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